Privacy Policy

1. Information We Collect

App Store Data Collection and Privacy Labels

As required by the Apple App Store and Google Play Store, we provide detailed information about our data collection practices through privacy labels and data safety information. These labels indicate:

• Data used to track you: We do not track users across apps and websites owned by other companies
• Data linked to you:
  • Email address and name (through Apple Sign-In or Google Sign-In)
  • User ID (to maintain your account)
  • Usage Data (to improve our services)
  • Diagnostics (crash data and performance information)

For iOS users: You can control app tracking permissions through your device settings. While we don't track users across third-party apps and websites, you can manage app permissions through your iOS device settings.

Information You Provide to Us

When you use our Services, we collect:

• Account information:
  • For Google Sign-In: your name and email address
  • For Apple Sign-In: your name and email address, unless you choose to use Apple's private email relay and hide your email, in which case we receive only a unique identifier
• Chat logs and message content from your interactions with Auren
• Any feedback, support requests, or communications you send to us

Information We Collect Automatically

When you use our Services, we automatically collect:

• Device information (such as device type, operating system version, and unique device identifiers)
• IP address and general location information derived from IP address
• Usage information (such as how you interact with the Services, the features you use, and the time spent using the Services)
• Technical information about your connection to our Services
• Analytics data through Amplitude to help us understand how our Services are used

Information Related to Age Restrictions

Our Services are intended for adult users only, as content may contain infrequent or mild references to fear, crude humor, drug use, suggestive themes, or treatment information. We do not knowingly collect information from users under the age of 18.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process your account registration
• Enable your communications with Auren
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent security incidents or other fraudulent, harmful, or illegal activity
• Debug to identify and repair errors in our Services
• Comply with legal obligations
• Respond to your requests, comments, or questions
• Send you technical notices, security alerts, and support messages

AI and Chat Data Usage

Regarding our AI technology and chat data:

• We do not use any identifiable user data to train our AI models
• Your chat data is stored securely and is only accessible to you
• Chat history is retained as long as your account remains active
• You can request deletion of your chat history at any time

3. How We Share Your Information

We share your information in the following circumstances:

• With service providers and business partners who assist in providing our Services, including:
  • RevenueCat for payment processing through the Apple App Store and Google Play Store
  • Amazon Web Services for secure data storage and hosting
  • Amplitude for analytics to improve our Services
  • Apple Sign-In and Google Sign-In for authentication
• When required by law or to respond to legal process
• To protect our rights, privacy, safety, or property
• In connection with a business transfer, such as a merger, acquisition, or sale of assets

We do not sell your personal information or share it with advertisers.

4. Data Retention

We retain your information indefinitely while your account is active. If you close your account, all of your messages and conversation history will be permanently deleted. Please note that we may retain certain non-identifiable information as required by law or for legitimate business purposes.

5. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request deletion of your personal information
• Opt out of certain data collection
• Close your account at any time
• Request a copy of your data

To exercise any of these rights, including California (CCPA) and EU/UK (GDPR) privacy requests, please contact us at privacy@auren.app

6. Security

We implement appropriate technical and organizational measures to protect your information. Our security measures include:

• All database backups are encrypted at rest
• All communications between you and our services are encrypted with TLS
• Intensive employee restrictions and monitoring on access to user data
• Regular security audits and updates

However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.

7. Children's Privacy

Our Services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy in our app and updating the "Last Updated" date.

9. International Users

Our Services are hosted in the United States. If you access our Services from any other region with laws governing personal data collection, processing, or retention that differ from United States laws, please be advised that through your use of our Services, you are transferring your personal information to the United States and you consent to that transfer.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Elysian Technologies, Inc.
455 Market St Ste 1940 PMB 851897
San Francisco, CA 94105-2448
Email: privacy@auren.app

11. California Privacy Rights

California residents may have additional rights regarding their personal information under the California Consumer Privacy Act (CCPA). For more information about your California privacy rights, please contact us using the information above.