Privacy Policy

1. Information We Collect

Information You Provide to Us

When you use our Services, we collect:

• Account information received through Google Sign-In or Apple Sign-In, including your name and email address
• Chat logs and message content from your interactions with Auren
• Any feedback, support requests, or communications you send to us

Information We Collect Automatically

When you use our Services, we automatically collect:

• Device information (such as device type, operating system version, and unique device identifiers)
• IP address and general location information derived from IP address
• Usage information (such as how you interact with the Services, the features you use, and the time spent using the Services)
• Technical information about your connection to our Services
• Analytics data through PostHog to help us understand how our Services are used

Information Related to Age Restrictions

Our Services are intended for adult users only, as content may contain infrequent or mild references to fear, crude humor, drug use, suggestive themes, or treatment information. We do not knowingly collect information from users under the age of 18.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process your account registration
• Enable your communications with Auren
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent security incidents or other fraudulent, harmful, or illegal activity
• Debug to identify and repair errors in our Services
• Comply with legal obligations
• Respond to your requests, comments, or questions
• Send you technical notices, security alerts, and support messages

3. How We Share Your Information

We share your information in the following circumstances:

• With service providers and business partners who assist in providing our Services, including:
  • RevenueCat for payment processing through the Apple App Store and Google Play Store
  • PostHog for analytics services
  • Cloud service providers for hosting and storage
• When required by law or to respond to legal process
• To protect our rights, privacy, safety, or property
• In connection with a business transfer, such as a merger, acquisition, or sale of assets

We do not sell your personal information or share it with advertisers.

4. Data Retention

We retain your information indefinitely while your account is active. If you close your account, you may request deletion of your information. Please note that we may retain certain information as required by law or for legitimate business purposes.

5. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request deletion of your personal information
• Opt out of certain data collection
• Close your account at any time

To exercise these rights, please contact us at privacy@auren.app

6. Security

We implement appropriate technical and organizational measures to protect your information. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.

7. Children's Privacy

Our Services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy in our app and updating the "Last Updated" date.

9. International Users

Our Services are hosted in the United States. If you access our Services from any other region with laws governing personal data collection, processing, or retention that differ from United States laws, please be advised that through your use of our Services, you are transferring your personal information to the United States and you consent to that transfer.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Elysian Technologies, Inc.
700 Alabama St
San Francisco, CA 94110
Email: privacy@auren.app

11. California Privacy Rights

California residents may have additional rights regarding their personal information under the California Consumer Privacy Act (CCPA). For more information about your California privacy rights, please contact us using the information above.